Order & Shipping

What are shipping and payment options for Singaporean customers?

What are shipping and payment options for Malaysian/Thai customers?

Do you ship to other countries besides Singapore,Malaysia, and Thailand?

How long will my order take to arrive?

Are there any other ways for me to buy a Shorai product?

 

What are shipping and payment options for Singaporean customers?

For Singaporean customers, you have the choice of placing an order online with your credit card, and having your order shipped to your home address free of charge. Your orders will be sent via Speedpost EMS which should reach you within a day or two once your order is processed.

You are also able to make payment on collection of your item from us. Please select the ‘Cash on Collection’ option at checkout should you prefer to place an order this way. We will contact you with a list of dates when you can pick up your order after your order is placed.

Last of all, if you plan to self-collect, you can just contact us via email to place an order. We’ll get back to you with a list of dates when you can pick up your order.

Please allow up to a few days for your order to be processed. In cases of greater than usual delays in order processing, you will be notified via email with the option to cancel your order should you desire.

back to top

What are shipping and payment options for Malaysian/Thai customers?

Shipping charges are a flat rate regardless of order quantity or amount. Shipping charges for Singapore addresses is $10SGD and for Malaysian/Thai addresses, $30/

For Malaysian/Thai customers, place an order on our web store and make payment with your credit card/paypal. Please do not select the ‘Cash On Collection’ option or your order will be cancelled. 

back to top

Do you ship to other countries?

No. For now at least, we can only ship to Singaporean,Malaysian & Thai shipping addresses.

back to top

How long will my order take to arrive?

Singaporean customers: 1-3 business days. If you require an item urgently, you can also purchase from one of our dealers.

Malaysian/Thai customers: Orders will be sent via Speedpost Air Parcel which will take approximately 5-8 working days to arrive, once shipped. Tracking numbers will be included.

Please note that shipping dates only apply once you have been notified that your order has been processed and shipped. Please allow us a few days to process your order. If we expect a longer than usual delay for processing, you will be notified via email with the option to cancel your order.

back to top

Are there any other ways for me to buy a Shorai product?

Visit our Dealers Page for a list of local resellers for Shorai products. Please note that all web store promotions and discounts are not applicable to dealer sales. If you operate a shop in Singapore or Malaysia, and are interested in becoming a Shorai dealer, you are most welcome contact us.

 back to top

Contact Us

Do you have any questions or enquiries? Feel free to write to us using our contact form!